Coz it’s all small stuff.

It is seen in how you:
– Treat the waiter
– Talk about the cleaner
– Respond to the demanding customer
– Manage your desk
– Allocate your time
– Direct your gaze when in conversation
– Arrive on time (or don’t)
– Return their message
– Include people in conversations
– Allow people to share their thoughts
– Drive
– Play with your children.

The way you do anything is the way you do everything, and this is what people connect to and impacts the way you can influence.

As always I’d love your thoughts on this here.